Frequently Asked Questions
Everything you need to know about our handcrafted gourmet chocolates.
How do you ensure chocolates don't melt during shipping?
During warmer months or when shipping to hot climates, we utilize insulated packaging and cold packs to ensure your chocolates arrive in perfect condition.
Can I include a personalized gift message with my order?
Yes, you can add a custom message during the checkout process, which we will print on a high-quality gift card and include with your package.
Do you offer sugar-free or nut-free options?
We offer a selection of sugar-free chocolates. However, all of our products are manufactured in a facility that processes nuts, dairy, and wheat, so cross-contamination is possible.
How long will my chocolates stay fresh?
For optimal flavor, we recommend enjoying our chocolates within 3-4 weeks of delivery. Keep them stored in a cool, dry place away from direct sunlight.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. If there is an issue with your order, please contact our customer service team within 48 hours of receipt.
Do you offer corporate gifting or bulk discounts?
We specialize in corporate gifting and offer tiered pricing for large volume orders. Please contact our corporate sales department for a custom quote.